We1wi Privacy Policy – Malaysia Player Data Protection

We1wi takes the protection of our members' personal data extremely seriously. As an online casino platform serving over 500,000 players across Malaysia, we understand that member trust is our most valuable asset — and that trust begins with responsible, transparent management of personal data.

This we1wi Privacy Policy explains in full and transparent detail how we handle your personal information — from how it is collected during registration, how it is used to deliver services to you, who may access it within our operational context, and how you can control or request deletion of your data at any time.

This policy applies to all information collected through the we1wi.click website, the we1wi mobile application, our customer support channels, and any other interactions you have with we1wi as a platform. All we1wi employees, contractors, and partners with access to member data are bound by strict confidentiality policies and are required to uphold the same data protection standards.

We1wi only collects information that is strictly necessary to provide platform services to you, ensure account security, and meet applicable legal requirements. We do not collect excessive or irrelevant information.

We1wi does not collect health information, religious information, political views, or any other sensitive data that is not directly relevant to the provision of online casino services to you.

We1wi collects your personal information through the following methods:

• Direct Account Registration: When you register a we1wi account, you provide basic personal information — including your name, phone number, email address, and identity card number — directly through the registration form on the platform.
• Identity Verification Process (KYC): To comply with anti-money laundering legal requirements, we1wi may request that you upload a copy of a government-issued identification document such as a Malaysian identity card or driving licence for verification purposes.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the relevant transaction details are recorded in our system for financial record-keeping and legal compliance purposes.
• Platform Usage: Technical data such as IP addresses, device information, and usage patterns are collected automatically when you browse or use the we1wi platform, via cookie technology and server logs.
• Customer Support Interactions: When you contact the we1wi support team via live chat, WhatsApp, or email, records of those communications are retained for reference and service quality improvement purposes.
• Gaming Activity: Your betting history, win and loss records, and gameplay patterns are automatically logged as part of the we1wi gaming system.

We1wi uses the personal information collected solely for legitimate purposes directly related to providing services to you. The following are the specific purposes for which your data is used:

• Account Management: Create and maintain your we1wi account, process your registration, manage logins, and enable access to all platform features.
• Transaction Processing: Processing deposits and withdrawals in MYR via your chosen local payment method, securely and promptly.
• Identity Verification & Legal Compliance: Verifying your identity to comply with Malaysian legal requirements relating to anti-money laundering and age verification (18 years and above).
• Platform Security: Detecting and preventing fraud, collusion, bot usage, unauthorised access, and any activity that violates we1wi's terms, using advanced monitoring systems.
• Customer Support: Providing effective technical support and customer service in Bahasa Melayu via live chat, WhatsApp, and email.
• Service Improvement: Analysing platform usage patterns in aggregate (not at an individual level) to better understand the needs of Malaysian players and continuously improve the we1wi user experience.
• Service Communications: Sending important notifications related to your account, security updates, changes to our terms, and promotional information (where you have opted in to receive them).
• VIP Program & Rewards: Managing the we1wi VIP loyalty programme and calculating the rewards, rakeback, and benefits you are entitled to based on your gaming activity.

We1wi does not sell, rent, or disclose members' personal information to third parties for their own commercial purposes under any circumstances. However, in the course of operating the platform, there are limited situations in which data may be shared:

• Payment Service Providers: Required transaction information is shared with authorised payment processors — such as the Touch 'n Go, GrabPay, DuitNow, and FPX gateways — solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict confidentiality agreements with we1wi.
• Game Providers: The minimum information required to facilitate gameplay is shared with licensed game providers such as Pragmatic Play and PG Soft. This does not include your financial information or full identity details.
• Legal Requirements: we1wi will disclose personal information to Malaysian authorities when required by a court order, law enforcement directive, or applicable legal obligation. In such situations, we1wi will endeavour to notify you of the disclosure where permitted by law.
• Protection of we1wi's Interests: In cases where there is a threat to platform security or we1wi's legitimate interests related to unlawful activity, relevant information may be shared with the appropriate parties.

All third parties with access to we1wi member data are bound by data protection agreements requiring them to safeguard that information to a standard no less stringent than we1wi's own. we1wi is not responsible for the separate privacy policies of third parties operating outside our platform.

Protecting your personal data is we1wi's highest technical priority. We invest in robust, continuously updated security infrastructure to keep your data safe under all circumstances:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and we1wi's servers is encrypted using 256-bit SSL/TLS protocols — the same standard used by Malaysia's leading financial institutions and banks.
• Stored Data Encryption: Sensitive data stored in our databases — including identity information and transaction records — is encrypted at the storage level using modern encryption algorithms.
• Multi-Layered Access Controls: Only we1wi employees with a legitimate business need are permitted to access member data, and all such access is logged and monitored. The principle of least privilege is strictly enforced.
• Two-Factor Authentication: we1wi's internal systems that store member data are protected with multi-factor authentication to prevent unauthorised access even in the event of an admin password breach.
• 24/7 Security Monitoring: we1wi's technical security team continuously monitors all systems to detect anomalies, intrusion attempts, and any suspicious activity related to member data.
• Regular Security Audits: we1wi conducts regular internal and external security audits to identify and address vulnerabilities before they can be exploited.
• Payment Information Protection: we1wi does not store your full payment card number or digital wallet password. All transactions are processed through licensed payment gateways that comply with PCI-DSS standards.

We1wi retains your personal information for as long as necessary to fulfil the purpose for which it was collected and to meet our legal obligations. we1wi's data retention policy is as follows:

• Active Account Data: For as long as your we1wi account remains active, your profile information and account settings will be fully retained to enable your use of the platform.
• Financial Transaction Records: All deposit and withdrawal records in MYR are retained for a minimum of 7 years after the transaction date, in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Identity Verification Records (KYC): Identity verification documents are retained for 5 years after account closure, in accordance with Malaysia's anti-money laundering legal requirements.
• Game Records: Betting history and game records are retained for 3 years for dispute resolution, internal auditing, and legal compliance purposes.
• Communication Logs: Customer support communication records are retained for 2 years after a communication session ends, for quality control and complaint resolution purposes.
• Technical Log Data: System access logs and technical data are retained for 12 months for security purposes and technical diagnostics.

Once the applicable retention period has expired, your data will be securely deleted or anonymised using methods that prevent re-identification. Data deletion is carried out in accordance with approved procedures to ensure the data cannot be recovered.

You may request the deletion of your account and personal data that is not subject to legal retention requirements by contacting us at support@we1wi.click. Voluntary account deletion requests will be processed within 30 business days.

We1wi uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the we1wi platform.

Types of cookies we1wi uses:

• Session Cookies (Essential): Required to maintain your login session and enable core platform functions such as authentication, navigation, and secure account access. These cookies cannot be disabled without affecting basic platform functionality.
• Preference Cookies: Saving your personal settings such as language preferences and display options to deliver a more personalised experience on every visit.
• Analytics Cookies: Helps us understand, in aggregate, how members use the we1wi platform — most visited pages, time spent, and navigation patterns — for ongoing platform improvement. This data is not linked to any individual's personal identity.
• Security Cookies: Used to detect suspicious activity, protect against CSRF attacks, and ensure every session is secure and legitimate.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality and security of the we1wi platform. we1wi does not use cookies to track your activity on other websites outside our platform.

As a we1wi member and the individual whose personal data we hold, you have the following rights regarding your personal information under Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and our policy:

• Right of Access: You have the right to request a copy of the personal information we hold about you. we1wi will provide this information in a readable format within 14 business days of receiving your request.
• Right to Rectification: If you find that any personal information we hold about you in the we1wi system is inaccurate or out of date, you have the right to request an immediate correction. Some information can be corrected directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data that is no longer required for its original purpose of collection and is not subject to any legal retention requirements.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or promotional communications. You may unsubscribe from promotional emails at any time via the unsubscribe link in those emails or through your account settings.
• Right to Restrict Processing: In certain circumstances — such as while we verify your correction request — you may ask us to temporarily restrict the processing of your data.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.

To exercise any of the above rights, please submit a written request to our privacy team at support@we1wi.click with "DATA PRIVACY REQUEST" in the subject line. we1wi will verify your identity before processing your request and will respond within 30 business days.

The we1wi platform is strictly limited to individuals aged 18 and above. we1wi does not knowingly collect or process personal data of individuals under the age of 18 under any circumstances.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without valid parental or guardian consent due to misrepresentation of age during registration, we will take immediate steps to:

• Immediate closure of the account in question.
• Deleting all relevant personal data from our systems as promptly as possible.
• Returning any remaining funds in the account in accordance with the appropriate procedures.

If you have reason to believe that someone under the age of 18 holds a we1wi account, please contact us immediately at support@we1wi.click so we can take the appropriate action.

The we1wi platform may contain links or references to third-party services within our operational context — such as the Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX payment gateways used to process your transactions.

It is important to understand that once you access or interact with these third-party services, the we1wi Privacy Policy no longer applies. Each third-party service has its own privacy policy governing how they handle your data within the context of their services.

We1wi is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party platform you use in connection with your we1wi services.

We1wi reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. All amendments will be published on this page with an updated revision date.

For significant amendments that materially affect how we use your personal data, we1wi will endeavour to notify you via an in-platform notice or to your registered email address at least 14 days before the changes take effect, where it is practicable to do so.

Continued use of the we1wi platform after the effective date of any amendments constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account and request erasure of your eligible data.

You may request a copy of any previous version of this Privacy Policy by contacting our support team at support@we1wi.click.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we1wi handles your personal data, please do not hesitate to reach us through the following channels:

• Privacy Email: support@we1wi.click — Please include "PRIVACY ENQUIRY" in the email subject line for faster handling by the relevant team. We aim to respond to all privacy enquiries within 48 business hours.
• Live Chat: Available 24/7 within the we1wi platform — for general privacy enquiries and guidance on securing your account. Suitable for queries that do not require identity verification or supporting documentation.
• WhatsApp Support: The number is available under the Contact Us section in your account — for communications in Bahasa Melayu regarding your privacy concerns.

Our team operates 24 hours a day, 7 days a week, including Malaysian public holidays. For formal privacy-related complaints, please use the email channel to ensure your complaint is properly documented and receives a response within the designated timeframe.