We1wi Terms & Conditions – Complete Platform Usage Guide

In these we1wi Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "we1wi" or "Platform" refers to the we1wi.click website and all services, products, and content provided therein.
• "Member" or "User" refers to any individual who has registered an account on we1wi and is using our services.
• "Account" refers to the personal profile registered by a Member to access we1wi services.
• "Funds" refers to the total amount in Malaysian Ringgit (MYR) held in a Member's Account, including deposits and any winnings not yet withdrawn.
• "Bonus" refers to any credits, promotions, or additional rewards granted by we1wi to Members in accordance with the applicable promotional terms.
• "Games" refers to all casino games, slots, poker, table games, and Sports Betting available on the we1wi platform.
• "Withdrawal" refers to the process of transferring funds from a we1wi Account to the payment method registered by the Member.

To register and use we1wi's services, you must fully meet the following eligibility requirements:

• At least 18 years at the time of registration and while using the platform. we1wi does not permit use of the platform by anyone under the age of 18 under any circumstances.
• Must be a Malaysian citizen or permanent resident residing in Malaysia at the time of using the platform.
• Has full legal capacity to enter into a binding agreement under Malaysian law.
• Has never been banned or suspended from the we1wi platform previously.
• Not acting on behalf of or for the benefit of any third party when using your we1wi account.

We1wi reserves the right to request proof of age, identity, or residency at any time. Failure to provide the required documents within the stipulated timeframe may result in temporary suspension or account closure.

Each Member is permitted to hold one (1) active account only on we1wi at all times. Registering multiple accounts — whether using the same or different personal details — is strictly prohibited and constitutes a serious breach of these terms.

During registration, you are required to provide truthful, accurate, and complete information, including your full legal name, a valid Malaysian identification number, an active Malaysian mobile number, and a valid email address. we1wi reserves the right to verify all information provided.

You are solely responsible for:

• Ensure that the full name on your we1wi account matches the name on the payment method you use for deposits and withdrawals.
• Keeping your account password confidential and not sharing it with any party.
• Notify we1wi immediately if you suspect your account has been accessed without authorisation via support@we1wi.click.
• All activity that occurs in your account, whether authorised or not, up until the point you report unauthorised access to we1wi.

We1wi will never ask for your password through any communication channel, including live chat, WhatsApp, or email. Do not provide your password to anyone claiming to be a we1wi representative.

We1wi accepts deposits via the following Malaysian payment methods only:

Deposit Policy:

• Minimum deposit: RM 10 per transaction.
• Maximum deposit: subject to your account's VIP tier and the limits of your chosen payment method.
• All deposits must be made from a bank account or e-wallet registered under the same name as your we1wi account.
• We1wi does not accept third-party deposits — meaning funds sent from a payment method not registered in the member's own name.
• Credits are typically reflected within 5 minutes. If your deposit has not been credited within 30 minutes, please contact our customer support.

Withdrawal Policy:

• Minimum withdrawal: RM 30 per transaction.
• Withdrawals may only be made to the same payment method used for the deposit and must be under the same name as the we1wi account.
• We1wi processes withdrawals within under 15 minutes for most transactions — subject to required security verification.
• For withdrawals exceeding a certain amount, we1wi reserves the right to request additional identity verification before processing.
• Bonus funds that have not met the rollover requirements may not be withdrawn until those requirements are fully satisfied.
• We1wi reserves the right to withhold withdrawals where there is reasonable suspicion of fraud, money laundering, or a breach of terms, pending the outcome of an investigation.

We1wi offers various bonuses and promotions to Members from time to time. All bonuses are subject to the following conditions unless otherwise specified in the relevant promotion terms:

• Rollover Requirements: Every bonus received is subject to a rollover requirement (the total wagering amount that must be met before winnings derived from the bonus can be withdrawn). The rollover requirement for each promotion is clearly stated on the relevant promotions page.
• Validity Period: Bonuses have a set validity period. Any unused bonus or incomplete rollover within that period will expire automatically.
• One Bonus at a Time: Only one active bonus may be held at a time unless otherwise stated. A new bonus cannot be claimed until the current bonus has been completed or forfeited.
• Game Restrictions: Some bonuses may be restricted to specific game categories only (e.g. slots only or Live Casino only). Please review the relevant promotion terms before using a bonus.
• One Claim Per Promotion: Each promotion may only be claimed once per Member, per household, and per IP address unless otherwise stated.
• Right of Withdrawal: we1wi reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Bonuses that have already been activated will not be revoked unless there is evidence of fraud.

Fraudulent use of bonuses — including but not limited to hedge betting, multi-account abuse, or unauthorised bonus strategies — will result in the cancellation of the bonus and any associated winnings, and may lead to account closure.

All games offered on we1wi — including slots, Live Casino, table games, and poker — are subject to the following rules:

• The outcome of every game confirmed by the we1wi system is final and not subject to dispute unless a documented technical failure has occurred.
• All slots and table games use an independently audited RNG (Random Number Generator). The Return to Player (RTP) rate for each game can be found in the respective game information.
• In the event of a technical disruption or software failure during gameplay, we1wi will endeavour to restore the account to its state prior to the disruption based on system records. If this is not possible, the affected bets may be voided and refunded.
• Bets that have been confirmed and accepted by the system cannot be cancelled by the Member unless the cash-out feature is available and activated within the permitted timeframe.
• Minimum and maximum bet limits for each game and market are set by we1wi and displayed within the game interface. These limits are subject to change from time to time.
• For Live Casino games, additional game rules announced by the dealer during a session also apply.

The Sports Betting section of we1wi covers a wide range of sports, including football (Malaysia Super League, EPL, and international leagues), badminton, cricket, esports, and other sports listed on the platform from time to time. The following additional conditions apply to Sports Betting:

• Bet Settlement: Bets are settled based on official results announced by the relevant sports authority or competition organiser. Results declared following protests, appeals, or amendments after initial settlement may not affect bets that have already been settled.
• Postponed or Cancelled Matches: If a match is postponed or cancelled without an official result within 36 hours of the originally scheduled time, all pending bets will be voided and fully refunded.
• Odds: The odds displayed at the time a bet is placed are the odds that apply to that bet. Any change in odds after a bet is confirmed will not affect existing bets.
• In-Play Betting: In-play betting is subject to market availability during a match. we1wi reserves the right to close or suspend in-play markets at any time based on match developments.
• Sports Betting Limits: Minimum and maximum bet limits for each market and match are set by we1wi and displayed during the bet placement process.

The following activities are strictly prohibited on the we1wi platform and may result in immediate account closure, forfeiture of Funds, and appropriate legal action:

• Identity Fraud: Registering using a false identity, another person's identity, or inaccurate personal information.
• Multiple Accounts: Owning or using more than one we1wi account, whether directly or through a proxy.
• Use of Bots or Automated Software: Using any automated software, bots, scripts, or other tools to play, access, or manipulate the we1wi platform.
• Collusion: Unlawfully colluding with other players to manipulate game outcomes, particularly in poker and player-versus-player games.
• Bonus Abuse: Using any unauthorised method to obtain or exploit bonuses beyond the permitted limits.
• Money Laundering: Using the we1wi platform for any activity related to money laundering or the financing of illegal activities.
• Hacking or Technical Interference: Any attempt to hack, manipulate, or disrupt the technical operations of the we1wi platform.
• Exploitation of Technical Failures: Deliberately exploiting any technical failure, error, or inconsistency on the platform for unauthorised gain.

Voluntary Closure: Members may close their account at any time by contacting we1wi customer support via email at support@we1wi.click. Any remaining funds in the account (after deducting bonuses that have not met rollover requirements) will be processed for withdrawal in accordance with the standard withdrawal policy.

Account Closure by we1wi: we1wi reserves the right to suspend or close any account with or without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Confirmation that registration information provided is false or inaccurate.
• Suspicious activity indicating fraud, money laundering, or use by an underage individual.
• Requests from relevant legal authorities.
• Accounts that have been inactive for more than 365 consecutive days with no login or transaction activity.

In the event of account closure due to a breach of terms, we1wi reserves the right to forfeit all funds in the account, including any unwithdrawn winnings, where the breach involves fraud or illegal activity. For closures arising from other reasons, valid funds will be returned upon completion of the investigation.

We1wi provides its platform and services on an "as is" and "as available" basis. While we strive to keep the platform running smoothly 24 hours a day, we1wi does not guarantee that it will be free from technical interruptions, errors, or system failures at all times.

We1wi shall not be held liable for:

• Losses arising from internet connection disruptions on the Member's end.
• Losses resulting from a failure of the Member's device or operating system.
• Accurate and valid game outcomes that a Member finds unsatisfactory — given that all games involve an element of risk and chance.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Acts or omissions by third parties, including game providers, payment processors, or internet service providers.

We1wi's total liability to any Member under any circumstances shall not exceed the net deposit amount made by that Member in the 12 months preceding the claim.

We1wi takes the protection of our Members' personal data seriously. The collection, use, and protection of your personal information is governed entirely by the we1wi Privacy Policy which forms part of these Terms & Conditions.

In summary, we1wi:

• Collecting only the information necessary for service provision and compliance with legal requirements.
• Protecting all personal data and transactions with 256-bit SSL encryption.
• Not sharing any Member's personal information with third parties except as required by law or with the Member's consent.
• Financial transaction records are retained for the duration required by applicable Malaysian legislation.

By using the we1wi platform, you consent to the collection and processing of your personal information as described in our Privacy Policy us.

We1wi is committed to responsible gaming and the protection of vulnerable players. The we1wi platform is intended for entertainment purposes only and should not be treated as a source of income.

We1wi provides the following tools, accessible from your account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set the maximum amount you are willing to lose within a defined period.
• Betting Limits: Set a maximum betting limit per session or per day.
• Voluntary Break: Take a break from the platform for 24 hours, 72 hours, 7 days, or 30 days.
• Self-Exclusion: Voluntarily close your account for an extended period if needed.

If you or someone you know is showing signs of a gambling problem, please contact we1wi customer support or visit the Responsible Gaming us for information and support resources available in Malaysia.

We1wi reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Changes take effect immediately upon publication on the platform unless otherwise stated.

We1wi will endeavour to notify Members of significant changes via in-platform notices or registered email. However, it remains the Member's responsibility to review these Terms & Conditions from time to time to stay informed of any updates.

Continued use of the we1wi platform after any changes are published will be deemed acceptance of those changes. If you do not agree with the changes made, please stop using the platform and contact us to close your account.

The last updated date of this document is stated at the top of this page. You may request previous versions of these Terms & Conditions by contacting our customer support.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the we1wi platform, please contact our support team via:

• Email: support@we1wi.click — for formal complaints and inquiries requiring documentation.
• Live Chat: Available 24/7 within the we1wi platform — for general enquiries and immediate assistance.
• WhatsApp Support: Number available in the Contact Us section of your account — for communication in Bahasa Melayu.

Our team operates 24 hours a day, 7 days a week, including Malaysian public holidays. We aim to respond to all formal complaints submitted via email within 48 working hours.

For complaints that cannot be resolved through regular support channels, you may submit a formal written complaint to the we1wi management team via the same email address, stating "FORMAL COMPLAINT" in the subject line.